Who these terms are with
This website, eigenvector.group, is published by Eigenvector IT LLC, a limited liability company registered in the United States.
Correspondence about these terms goes to enquiries@eigenvector.group. That is the address the firm publishes for every kind of correspondence, and there is no second channel behind it.
Using the site means these terms apply to that use. They were last updated on 26 August 2026, and the version in force is the one published on the day you read it.
These terms are not the master services agreement
Two documents govern any dealing with the firm, and they do different work. These terms cover the use of this website by anyone who opens it. The master services agreement covers the delivery of services to a client who has signed one, together with its service level schedule and its data processing agreement.
Nothing here amends a signed agreement, and nothing in a signed agreement depends on what this site says. Where the two differ on the same point, the signed agreement governs and these terms fall away in respect of it.
Nothing on this site forms a contract
The pages here describe what the firm does. They are not an offer. Reading them, submitting the enquiry form or exchanging email with someone here does not create an engagement and does not oblige either side to begin one.
Work begins when a written proposal is accepted and a master services agreement is signed. Scope, price, service levels, data handling, insurance and liability come from that agreement rather than from this website.
Retained clients escalate through the channel agreed in their retainer. Everyone else starts at enquiries@eigenvector.group. Every enquiry is answered by a named person within one working day.
Service descriptions are indicative
Descriptions of service lines, methods and delivery stages summarise how the firm works. They are not a specification. The scope of any engagement is the scope written into its proposal, and the people named in that proposal are the people who do the work.
A figure published on this site is a commitment, not a measurement, unless it is expressly labelled as a measurement. Published here, a commitment is information; it binds only where it is written into a signed service level schedule, and the schedule that applies to an engagement is the one attached to its agreement. The services page sets out each commitment and how it is reported.
Intellectual property
The text, field notes, diagrams, photographs and code on this site belong to Eigenvector IT LLC or to its licensors. The name Eigenvector IT and the wordmark are trade marks of the firm.
You may read, print and circulate pages inside your own organisation for evaluation. You may quote a short extract from a field note where you attribute it to the named author and to this site.
- Republishing a page or a field note in full, in any medium, requires written permission.
- Removing an author byline, a date, or the note that states what a figure is based on, is not permitted.
- Bulk or automated collection of the site, including for resale or for training a model, is not permitted.
- Framing the site, or presenting its content as another organisation's, is not permitted.
Permission requests go to enquiries@eigenvector.group.
Links to other sites
Some pages link to regulators, standards bodies and published regulatory text. Those sites are run by other organisations. The firm does not control them, does not monitor them, and is not responsible for their content or their availability. A link is a pointer to a source, not an endorsement of it.
Acceptable use and security research
Do not attempt to gain unauthorised access to this site, to the infrastructure behind it or to any account on it, and do not introduce anything designed to interfere with its operation.
Testing carried out inside the vulnerability disclosure policy is the exception, and it is welcome. That policy sets out what is in scope, how to report, the protection the firm gives to good-faith research, and the fact that the firm runs no paid bounty.
Availability
The site may be unavailable during maintenance or for reasons outside the firm's control, and pages may be changed or withdrawn without notice. Nothing operational depends on it. No client service is delivered through this website, and no escalation route runs through it.
Liability
Nothing in these terms excludes or limits a liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation and for personal injury caused by negligence.
Subject to that, the site is provided as it is and as it is available, without warranty of any kind, express or implied, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. The firm does not warrant that the site will be uninterrupted or free of error.
The firm accepts no liability for loss of profit, loss of business, loss of data, or for indirect, incidental, special, punitive or consequential loss arising from use of the site or from reliance on anything published on it.
Liability under a signed master services agreement is set by that agreement. Professional liability and cyber liability cover is placed with a rated carrier, and limits are stated in the proposal. These terms neither extend that liability nor reduce it.
Personal data and cookies
How the firm handles enquiry form data, briefing subscriptions and server logs is set out in the privacy notice. Enquiries are retained for 24 months and then deleted. Server logs are kept for 30 days. The privacy notice states who processes that data and on what basis.
The site sets no optional cookies, runs no third-party analytics and therefore shows no consent banner; the cookie notice explains what that means in detail. Data protection requests, including access and deletion requests, go to enquiries@eigenvector.group.
Changes to these terms
These terms carry the date they were last updated, and the version in force is the one published on the date you use the site. Where a change affects an engagement already under way, it is raised with the client by the lead accountable for that engagement rather than left here to be discovered.
Governing law and disputes
These terms, and any dispute or claim arising out of them or their subject matter, are governed by the law of the state in which Eigenvector IT LLC is organised, without regard to its conflict of laws principles.
The state and federal courts sitting in the state in which Eigenvector IT LLC is organised have exclusive jurisdiction over any such dispute or claim. Both parties consent to venue there.
A signed master services agreement carries its own governing law and dispute resolution clauses. Where a matter arises under that agreement, those clauses apply and this section does not.